Dear users,

Thank you very much for using our 3DEXPERIENCE Platform on Cloud.

We are glad to announce you that we have improved some of the contents of our Service Level Agreement starting from September 27th, 2016.

Online Service Availability

From September 27th, 2016, the online Service Availability objective has been raised to 99.5% on a monthly basis (Vs 99% on a yearly basis previously)

All details are available in our Service Level Agreement for Online Services document, published on our website at 3ds.com/terms/sla.

Online User Excellence Center is now here to help in 24x7

From September 27th, 2016, our Online User Excellence Center is now opened in 24x7 (Vs 24x5 previously).

This coverage extension is now included without additional fees, in your Support Services.

We’d like to remind you that you can contact our Online User Excellence Center either by phone (http://www.3ds.com/support/contact/call-us/) or by chat (http://www.3ds.com/support/new-customer/cloud-support/)

Note that only Cloud Priority Case (as defined in our Support Policies) will be handled out of Business Hours