[Customers Platform] - Update of your 3DEXPERIENCE Completed (September 8th,2018)

Dear  users,

As announced in the previous communication, an upgrade operation is completed on the 3DEXPERIENCE Platform.

See the details below to know your platform current status.

Platform Impacted

Customers Platform

Meanings for you

Update Operation Completed

Regions upgraded

  • EUROPE
  • US-WEST
  • US-EAST
  • SINGAPORE
  • HONG-KONG
  • TOKYO

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Platform Current Status

EUROPE (Paris Time)

SINGAPORE (Local Time)

HONG-KONG (Local Time)

Current step : upgrade operation Completed - September 08th, 2018  8PM 

Current step : upgrade operation Completed - September 09th, 2018 2AM 

Current step : upgrade operation Completed -September 09th, 2018 2AM 




TOKYO (Local Time)

US-WEST(Pacific Time)

US-EAST(Eastern Time)

Current step : upgrade operation Completed - September 09th, 2018 3AM 

Current step : upgrade operation Completed -September 08th, 2018 11AM 

Current step : upgrade operation Completed -September 08th, 2018 2PM 





Important Note - What does it mean for you


Post Update Actions

Discover our new features by updating your Rich Apps**
- Windows administrator privileges are needed
- You have up to 2 weeks (until September 22th) to perform the update (from September 23th, update will become mandatory at Rich Apps launch)

We recommend you to clean the directory %LOCALAPPDATA%\DassaultSystemes\WebCache_420


If you plan to keep FD03 installation till September 22nd, we resquest you to clean the directory of %LOCALAPPDATA%\DassaultSystemes\PLM_CACHE_R420\CATPLMDictionary post September 9th.

Check out our Update guide and the list of prerequisites.

Continue working as serenely as before
To ensure you can fully benefit from this new version in your daily activity, we encourage you to connect to the 3DEXPERIENCE Platform as soon as the update is completed.

If you have any question or trouble, you can contact us. We are reachable 24/7 and will be happy to help!