Dear 3DEXPERIENCE Platform users,
Please be aware that we will be conducting a maintenance operation on the 3DEXPERIENCE platform on November 7th & 8th, 2020
What does it means for you?
Platform Impacted | Public Cloud 3DEXPERIENCE Platform |
Meanings for you | During this scheduled maintenance period there will be a downtime on all services following the execution schedule below. Make sure you have saved your documents on the cloud before the beginning of the operation. |
Regions upgraded |
|
Update schedule* detailed by Region
EUROPE (UTC +1)
Local time: 3 AM to 6 PM on November 7th
SINGAPORE (UTC +8)
Local time: 10 AM on Saturday ,November 7th to 1 AM on Sunday, November 8th
TOKYO (UTC +9)
Local time: 11 AM on Saturday, November 7th to 2 AM on Sunday, November 8th
US-EAST (UTC -4)
Local time: 10 PM on Friday, November 6th to 1 PM on Saturday, November 7th
US-WEST (UTC -7)
Local time: 7 PM on Friday, November 6th to 10 AM on Saturday, November 6th
*Please note that the completion time may be subject to change. Schedule updates will be reflected in the 3DEXPERIENCE Live status
Post Update Actions
Discover our new features by updating your Rich Apps**
You have up to 2 weeks (until November 21st) to perform the update. Starting on November 22nd, the update will become mandatory at Rich Apps launch
Note: The update of Open Apps, 3DEXPERIENCE SOLIDWORKS Native Apps, and 3DEXPERIENCE DraftSight Native Apps is mandatory at first launch starting on Nov 7th
**Rich Apps and Open Apps (also known as 3DEXPERIENCE Connector apps) require an installation on your device. Click on the app context menu to display the currently installed version. An orange download icon indicates that an update is available to install within the two-week period. A red download icon indicates that an update is required. A green download icon indicates that a supplemental update is available to install at any time. See the Installing Native Apps Using the Compass on the Cloud page of the User Assistance for more information.
As per current ongoing situation due to COVID-19, many of you may be working from home. We encourage you to refer to the best practices mentioned below for better Native Apps installation experience as far as possible.
Prepare for the upgrade
Review the 3DEXPERIENCE Platform on cloud upgrade guide here
Discover what's new in 3DEXPERIENCE platform R2021x FD03 here
Click here for Tips to improve native apps installation
Verify that your system meets the Hardware & Software requirements of the 3DEXPERIENCE Platform on cloud here
If you have any question or trouble, you can contact us. We are reachable 24/7 and will be happy to help!
