[ACADEMIA Platform] - Prepare the upgrade of your 3DEXPERIENCE platform on November 30th, 2019.

Dear ACADEMIA Platform users,

Please be aware that we will be conducting a maintenance operation on the 3DEXPERIENCE ACADEMIA platform on November 30th, 2019​​​​​​​.


What does it means for you?

Platform Impacted

ACADEMIA 3DEXPERIENCE Platform

Meanings for you

During this scheduled maintenance period there will be a downtime on all services following the execution schedule below.

Make sure you have saved your documents on the cloud before the beginning of the operation.

Regions upgraded

  • EUROPE
  • HONGKONG
  • US-WEST
  • US-EAST
  • ASIA-PACIFIC NORTH

Update schedule* detailed by Region

EUROPE (UTC +1):
Local time: 3 AM to 6 PM on Saturday, November 30th

HONG-KONG (UTC +8):
Local time: 10 AM on Saturday, November 30th to 1 AM on Sunday, December 1st

TOKYO (UTC +9):
Local time: 11 AM on Saturday, November 30th to 2 AM on Sunday, December 1st

US-EAST (UTC -5):
Local time: 9 PM on Friday, November 29th to 12 PM on Saturday, November 30th

US-WEST (UTC -8):
Local time: 6 PM on Friday, November 29th to 9 AM on Saturday, November 30th

*Please note that the completion time may be subject to change. Schedule updates will be reflected in the 3DEXPERIENCE Live status​​​​​​​

Post Update Actions

 If you are using native apps**, this update will require installing a new version. 

** Native apps are software applications requiring a local installation. The version can be displayed by clicking on the "apps" icon

Prepare for the upgrade

Discover what's new in 3DEXPERIENCE Platform R2020x here​​​​​​​

Review the 3DEXPERIENCE Platform on cloud upgrade guide here​​​​​​​

Verify that your system meets the Hardware & Software requirements of the 3DEXPERIENCE Platform on cloud here​​​​​​​

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If you have any question or trouble, you can contact us. We are reachable 24/7 and will be happy to help!​​​​​​​