[ACADEMIA Platform] - Prepare the update of your 3DEXPERIENCE platform on July 20th,2024

Dear ACADEMIA Platform users,

We will be conducting maintenance on the ACADEMIA platform on July 20th,2024*

Platform ImpactedACADEMIA  platform
How it Affects You

During this maintenance period there will be downtime on all services following the execution schedule below

Be sure to save your documents on the platform before the beginning of maintenance. 

Regions affected by 

update

  • EUROPE
  • INDIA
  • SINGAPORE
  • CHINA
  • JAPAN
  • AUSTRALIA
  • US-EAST
  • US-WEST

Update schedule* detailed by Region

EUROPE (UTC +2): 04:00 to 18:00 on Saturday, July 20th

INDIA (UTC +5.30): 07:30 to 21:30 on Saturday, July 20th

SINGAPORE / CHINA (UTC +8): 10:00 on Saturday, July 20th to 00:00 on Sunday, July 21st

KOREA / JAPAN (UTC +9): 11:00 on Saturday, July 20th to 01:00 on Sunday, July 21st

AUSTRALIA (UTC +10): 12:00 on Saturday, July 20th to 02:00 on Sunday, July 21st

US-EAST (UTC -4): 22:00 on Friday, July 19th to 12:00 on Saturday, July 20th

US-WEST (UTC -7): 19:00 on Friday, July 19th to 09:00 on Saturday, July 20th

*Please note that the completion time may be subject to change. Schedule updates will be available in the 3DEXPERIENCE Live status

 

Post Update Actions

Update your Desktop Apps and Open Apps to discover new features**

You have four weeks to update Desktop Apps (until August 17th)

This update is mandatory and will be required to launch Desktop Apps after August 18th. 

Along with the Apps update, a new version of the 3DEXPERIENCE Launcher will be made available.

Connect to the 3DEXPERIENCE Platform to access the latest functionality

We encourage you to connect to the 3DEXPERIENCE platform as soon as the update is completed. This will ensure that you have full access to the latest version of the 3DEXPERIENCE Platform and can benefit from the update.    

 

Prepare for the upgrade

  • Review the 3DEXPERIENCE Platform on cloud upgrade guide here
  • Discover what's new in 3DEXPERIENCE platform R2024x FD03 here
  • Click here for tips to improve Native Apps installation
  • Verify that your system meets the Hardware & Software requirements of the 3DEXPERIENCE Platform on cloud here

If you have any questions or need help, you can contact us We are here 24/7 and are happy to help.

**Native Apps and Open Apps (also known as 3DEXPERIENCE Connector apps) require an installation on your device. See the Installing Native Apps Using the Compass on the Cloud page​​​​​​​ of the User Assistance for more information.