Clients who purchase SOLIDWORKS with Cloud Services will receive several automated emails from Dassault Systemes.
These include 7 Nurturing emails to help our users get started and our satisfaction survey emails.
Order-related information
| Email Subject | Timeline | Purpose | Recipient | Localization |
|---|---|---|---|---|
| Your 3DEXPERIENCE platform is ready to use | Shortly after purchase | Link to activate the platform Instructions to assign Roles and get started CLOSA information Order details | Admin | Yes (Japanese, Korean, Simplified Chinese, Traditional Chinese, French, German, Italian, Spanish, Czech, Danish, Dutch, Greek, Indonesian, Polish, Portuguese, Thai, Turkish and Russian) |
| Getting started with your platform | After first login by the Admin | Direct link to platform | Admin |
References: Updates coming to the Cloud access e-mail
Nurturing emails
For SOLIDWORKS with Cloud Services customers
🆕 Since September 2024, SOLIDWORKS with Cloud Services customers receive up to 7 nurturing emails from 3DS.
| Timeline (Day after Purchase) | Purpose | 📷 | Recipient | Localization | |
|---|---|---|---|---|---|
| Welcome to SOLIDWORKS with Cloud Services | 1 | Access to the Getting Started Guide Inspiration with Bowhead's Story Links to Get Help and Support |
| SOLIDWORKS users (Purchaser, and/or the designated user the on Purchase Order and already added to the client's account) | coming soon |
| Start Your Learning Journey Today! | 3 | Access to the Getting Started Guide Links to start learning SOLIDWORKS with Cloud Services Links to Get Help and Support | Same as Welcome Email | coming soon | |
| Unlock the Full Value of Your SOLIDWORKS Subscription! | 7 | Links to Help and Support Resources Links to Subscription Services | Same as Welcome Email | coming soon | |
| Have you Forgotten Something? | 14 | "Catch-up" email for those who haven't started yet with: Access to the Getting Started Guide Links to Training and Subscription Services Link to Get Help and Support | For users who haven't created a 3DEXPERIENCE ID | coming soon | |
| Dive into the SOLIDWORKS Community! | 21 | Links to SOLIDWORKS Community Resources Link to 3DEXPERIENCE World Link to Get Help and Support | Same as Welcome Email | coming soon | |
| Level up Your SOLIDWORKS Knowledge | 30 | Link to SOLIDWORKS Learning Resources | Same as Welcome Email | coming soon | |
| Become a SOLIDWORKS Champion | 45 | Link to Get Certified Link to Champion's Program Links to Help Others in the Community Link to Share Your Story Link to Get Help and Support | Same as Welcome Email | coming soon |
🆕 The Getting Started Page was also updated in September 2024 to make it easier for clients to start using SOLIDWORKS with Cloud Services. It covers:
- How to download and install SOLIDWORKS 3D CAD
- How to access and install Cloud Services
- Start your Learning Journey (3 sections: Beginner's Guides, Learning Paths and Expand your Knowledge)
- Help and Support Resources
Customer Satisfaction Survey
We regularly send surveys to our customers to gather their feedback and improve the experience for future customers.
| Email Subject | Timeline | Purpose | Recipient | Localization |
| Satisfaction Survey | 5 - 44 | Product + Partner Satisfaction | All contacts registered in DSx.Client | Yes |
| Satisfaction Survey | 45 - 90 | Product + Partner Satisfaction | All contacts registered in DSx.Client | Yes |
| Satisfaction Survey | Renewal + 30 - 60 days | Product + Partner Satisfaction + NPS | All contacts registered in DSx.Client | Yes |
