Direct access from here to all resources that you may need while using the 3DEXPERIENCE platform.
1. Official public cloud documentation
The help portal gives you access to online documentation for the current 3DEXPERIENCE platform release but also to previous ones.
2. Cloud Program Directory
The official Cloud Program Directory contains detailed prerequisites and system requirements to use the 3DEXPERIENCE platform. But also:
- the new functionalities of a Release
- the list of known Issues and Ongoing Solutions
- the list of Closed Issues of a Release
3. 3DEXPERIENCE on the cloud upgrade/update guide
Each year we perform improvements on your 3DEXPERIENCE platform on cloud. This guide provides guidance on how to upgrade or update your 3DEXPERIENCE platform.
4. 3DEXPERIENCE cloud live status
Get a live status of the 3DEXPERIENCE platform on cloud.
5. FAQ with 3DEXPERIENCE platform usage
Access the most frequently asked questions by other 3DEXPERIENCE platform users. Topics covered are:
- Start with your 3DEXPERIENCE platform on cloud
- Get support
- Install your native application on cloud
- Upgrade and Update your 3DEXPERIENCE platform
- 3DEXPERIENCE platform user's Community
- Using the 3DEXPERIENCE platform
- Monitor the health of the cloud
In addition, we created a dedicated space on this community to gather and categorized all recurrent questions about the 3DEXPERIENCE platform capabilities.
6. 3DEXPERIENCE support offers
Dassault Systèmes provides support services for all 3DEXPERIENCE platform users. Among those services, you can upgrade your solution, submit online requests, browse online knowledge, submit Non Defect requests and communicate directly with cloud experts... Discover more on support offers.
7. 3DEXPERIENCE support policies
Description of the Support Services applicable to Online Services
