Functional Value

Analyze continuously all the customer's feedbacks coming from different channels (survey, review, ...) in order to measure the customer's experience by :

- quantifying the trends

- identifying weak signals and topics of satisfaction\dissatisfaction

- setting up actions plan and measure their impacts

All the relevant insights will be shared and connected to the virtual twin.

User Experience Value

Reveal the needs and pain points of end customers to improve products & services, deliver high-quality customer experience, and increase customer loyalty