Resources available for getting assistance with “How To” questions and potential problems with the 3DEXPERIENCE platform.

Self-Help Resources

Learning Resources

View a list of Platform Tips but also onboarding videos to help you learn more about working with 3DEXPERIENCE platform.

Online Help

Online help for 3DEXPERIENCE platform apps

User's communities

Access other brand communities to find technical content, discuss with your peers and get supported.

Contact Dassault Systèmes support

3DSupport app

If you discover an issue and want to contribute to the overall quality and performance of the product, use the 3DSupport app based on 3DEXPERIENCE platform technology. 

To report a problem:

 1) Access to the 3DSupport app
 2) Use the dedicated tab for SR creation   
 3) Complete the form (add attachments as needed). 

A Service Request is generated and assigned to the Technical Support team.

For any question about the 3DSupport app, you can visit the FAQ and Video Tutorials or​​​​​ contact us directly.

Phone Support

To contact 3DS phone support in business hours, go to https://www.3ds.com/support/contact/call-us/