What would prevent a video from playing when you click the start arrow ?

Hello,

We have a customer using My.Solidworks to view Sketch: Convert and Offset Entities | MySolidWorks Training

When he clicks on the arrow to begin the video, it gives the Windows spinning wheel, but no playback.

I can play the video on IE, Chrome, and Firefox, but he cannot.

Is a specific plugin required, like flash, or is this a different issue ?

Thanks,

Frank

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