Solidworks repeatedly loads far enough to display models and 3DEXPERIENCE content, but subsequently fails with "Unable to connect to 3DEXPERIENCE " suggesting a problem with platform identification, session management or connectivity rather than the core SOLIDWORKS modelling engine. I have back up information and am willing to discuss shared access to MAKERS SUPPORT to resolve this issue. These issues started after making attempts to update Solidworks with Hotfix 5.9.

I have submitted Makers Support Form twice , the first being 1 week ago, and I have not had any response of any sort.

I bought this Solidworks Makers on line in February 2026 and therefore have 2 months of access still available.

I have been unable to use SOLIDWORKS now for over 2 weeks.

Can anyone advise either a method to contact Makers Support or alternatively suggest methods of resolving this annoying issue.