stop of star.exe

hello,

i was running simulation by solidworks 2014,  at the first it all went fine, it even gave the solving message, but suddenly it appeared a window shows ''star.exe has stopped working'', then told the simulation is failure.

i found that some suggest to move the whole profile to c base, but it still dont work on me.

does anyone have the same problem as me or any solution? thanks! 

SolidworksSimulation