Step file incorrectly importing sketches

I am trying to step files from a customer and the sketches are incorrectly aligning with the parts. The sketches represent etching so location is critical but these aren't even close. I confirmed with the customer that they correct on their end. It has to be some sort of import setting but i played around and could not figure out. any help will be greatly appreciated. Here is what im seeing

 

 

 

Here is what it should like.