Sorry everyone but its that time again.
I have aass, that from pre SP2 had nearly all their mates mixed up.So after SP2, I, one by one, went through the ass and fixed themates. As I fix them I saved and at the end of fixing all the matesin the open file I saved and closed happy knowing it was now right.
Today I needed to open one of the fixed ass to add a new part.......... On opening all the mates where mixed up again........... Sent the file in a zip format to my VAR and he openedit ..... mates still mixed up ...... he fix the mates saved andreopened, the file was fine. But he still sent the hole thing to SWto find out why.
So I opened the file and fixed up everything again and saved andclosed. Opened the file ..... Everything was fine.
Added the new part to the ass and mated it as I completed the matesand pressed the green arrow the feature tree came up all red, asbefore.
See Picture
Remember, I had sent this problem to our VAR before and their replyfrom SW was my files where fine and it was a software problem.
Now! during all this today ( more than a month after the fact) Iget an email from SW asking the following:
"Thank you for your recent inquiry to the Dassault SystèmesSolidWorks Corp. Customer Service Center. Our main goal is toprovide high quality responses to all of our customers' inquiriesin a timely and consistent manner.
In a continuing effort to provide improved customer satisfaction wewould appreciate your feedback on your recent Service Requestnumber 1-1090757505 closed in Jan regarding 'Help??? access key ofdocument manager for Module1.zip'.
We would appreciate both positive input on what aspects of ourservices you find valuable and any criticisms that you may haveregarding the level of service that you have received for thisservice request.
Please assist us with a moment of your time to help us improve thelevel of service that we provide to you."
and Pls SW you have a good Program just stop everthing else and fixthese problems and we will once again start to promote yourprogram.
SolidworksGeneral
