Solidworks PDM (std 2018) - Error in accessing files among the users

Hello Folks,

We had recently adopted Solidworks PDM for data management. Since we are in learning phase we don't have much experience.

Currently our users cannot find the files added too the vault by me.

I have granted all the permission to all users through "Administration" app, and still they could figure out only empty folders in 'PDMvault'.

If there is someone who know the solution, please share it with me

SolidworksAdministration