Solidworks License Error

Hello, we own two perpetual licenses of SolidWorks, for the past several days we have been facing license issues(pic) attached We tried to repair the installation and tried different methods, but couldn't succeed. we mailed to our SolidWorks license provider, but they simply said they can't help as we are not part of AMC. Can anyone please help? We also tried to uninstall and we reinstall the product