I just installed a Sharp PN-C703B interactive whiteboard, and now SolidWorks 2017 sp5 crashes any time I go to draw in or edit a sketch. I can open and manipulate existing parts and edit mates in existing assemblies, but the whole program crashes as soon as I do anything with a sketch. I have copied the performance log below to help with troubleshooting.
Uninstalling the whiteboard is not an option, as it is the primary display for lecturing to students in the class I am teaching starting on August 21.
Has anyone else encountered this problem, and does anyone know how to fix it?
SolidworksGeneral; SolidWorks generated log file - do not edit.
4
4 system processor(s)
9, 6, 24067
Microsoft Windows 10 Enterprise Edition, 64-bit 10.0 (Build 16299)
ROTEC-HJFLPD2
2
3192MHz 8465383424 5192978432 0 140702152851456
1 "Intel64 Family 6 Model 94 Stepping 3" "GenuineIntel"
2 "Intel64 Family 6 Model 94 Stepping 3" "GenuineIntel"
3 "Intel64 Family 6 Model 94 Stepping 3" "GenuineIntel"
4 "Intel64 Family 6 Model 94 Stepping 3" "GenuineIntel"
2.0.50727.4927
3.0.30729.4926
3.5.30729.4926
25/2017317
1533582624
SP5.0 SP5.0
None
d171114.003
C:\\Program Files\\SOLIDWORKS Corp\\SOLIDWORKS
1 0
96
1
0
FeatureWorks:Disabled SldTrans 1.0:Disabled SldUg 1.0:Disabled SOLIDWORKS DXF3D:Disabled SOLIDWORKS HCG:Disabled SOLIDWORKS HSF:Disabled SOLIDWORKS Inventor:Disabled SOLIDWORKS JPEG:Disabled SOLIDWORKS MDT:Disabled SOLIDWORKS Pro/E:Disabled SOLIDWORKS Routing:Disabled SOLIDWORKS SE:Disabled SOLIDWORKS Toolbox:Enabled SOLIDWORKS Toolbox Browser:Enabled SOLIDWORKS Utilities:Disabled SOLIDWORKS Motion:Disabled SOLIDWORKS Simulation:Enabled
0
9.11.16299.0
english,english,1033
0,0,0,0,0,0,1,0,0,0,0,0,0,1,-1,1,0,0,0,0, 0
1
1
"20180806151021_25.5.0.0083"
CMD:"excel.exe" ATTR:Detected=1 ATTR:PN="Microsoft Office 2016" ATTR:PV="16.0.4639.1000" ATTR:FV="16.0.4639.1000"
CMD:"winword.exe" ATTR:Detected=1 ATTR:PN="Microsoft Office 2016" ATTR:PV="16.0.4639.1000" ATTR:FV="16.0.4639.1000"
CMD:"outlook.exe" ATTR:Detected=1 ATTR:PN="Microsoft Outlook" ATTR:PV="16.0.4639.1000" ATTR:FV="16.0.4639.1000"
CMD:"iexplore.exe" ATTR:Detected=1 ATTR:PN="Internet Explorer" ATTR:PV="11.00.16299.15" ATTR:FV="11.00.16299.15 (WinBuild.160101.0800)"
ATTR:PN="SOLIDWORKS 2017 SP05" ATTR:PV="25.150.83" ATTR:MajV=25 ATTR:MinV=150
ATTR:time=08/06/2018 14:11:05 ATTR:GMTOffset=-05:00
CDD V4.01 X1920 Y1080 32 bits 59Hz
:Intel
:Intel(R) HD Graphics 530
:4.5.0 - Build 23.20.16.4973
:23.20.16.4973
:Intel HD Graphics Drivers for Windows(R)
:Intel Corporation
:OpenGL(R) Driver for Intel(R) Graphics Accelerator
:Copyright (c) 1998-2016 Intel Corporation.
:23.20.16.4973
ATTR:Manufacturer=Dell Inc. ATTR:Model=OptiPlex 7040
ATTR:AdapterCompatibility=Intel Corporation ATTR:Description=Intel(R) HD Graphics 530 ATTR:DriverVersion=23.20.16.4973 ATTR:PNPDeviceID=PCI\\VEN_8086&DEV_1912&SUBSYS_06B91028&REV_06\\3&11583659&0&10
"LOAD_ADDIN" "fworks.dll" "" [0.01] "25.5.0.83" 11 COM.old 1510714956 1
"LOAD_ADDIN" "swtoolbox.dll" "" [0.27] "25.5.0.83" 11 COM.old 1510714749 2
"LOAD_ADDIN" "swbrowser.dll" "" [0.00] "25.5.0.83" 11 COM.old 1510714705 297d0000
"LOAD_ADDIN" "SwLoaderSw.dll" "" [0.03] "25.5.0.83" 11 COM.old 1510717239 3
"LOAD_ADDIN" "cosworks.dll" "" [1.81] "25.5.0.83" 11 COM.old 1510714137 4
CMD:OLD_STYLE_ADDIN_OVERRIDE=0
"LOAD_ADDIN" "composersolidworksplug-in.dll" "SOLIDWORKS Composer" [0.02] "7.4.5.1300" 11 COM.new 1506547376 5
"LOAD_ADDIN" "Dsgnchku.dll" "SOLIDWORKS Design Checker" [0.01] "25.5.0.83" 11 COM.new 1510717355 6
"LOAD_ADDIN" "SldForum.DLL" "SOLIDWORKS Forum 2017" [0.06] "25.5.0.83" 11 NET 1510709402 7
CMD:LOAD ATTR:TYPE=SWSystem ATTR:ID=1
CMD:LOAD ATTR:TYPE=SWSystem ATTR:ID=0
=6 57600 0
"LOAD_ADDIN" "sldfuncfeat.dll" "sldFuncFeat" [0.11] "25.5.0.83" 11 COM.new 1510722715 8
".prtdot" 0, 1, 0, 1, 4, 0
[EVT_SWITCH_TO_PART]
CMD:DocOpen ATTR:PageFileBytes=237002752 ATTR:PageFileBytesPeak=253325312 ATTR:PoolNonpagedBytes=184744 ATTR:PoolPagedBytes=2870496 ATTR:PrivateBytes=237002752 ATTR:VirtualBytes=36525232128 ATTR:VirtualBytesPeak=36545306624 ATTR:WorkingSet=434413568 ATTR:WorkingSetPeak=437276672 ATTR:AvailableReservesMask=7 ATTR:GDIHandlesTotal=10000 ATTR:GDIHandlesUsed=1045 <*CD>[4.87]
"LOAD_ADDIN" "sldanalysistoolsu.dll" "sldanalysistools" [0.01] "25.5.0.83" 11 COM.new 1510709412 9
=9 32884 0
uiDveSketchMessageDlg_c "Edit Sketch" <*CD>[0.07]
<*ED>[3.65]
"0a277d0f-8e48-4c12-b03d-2703f4739d8b"
"Access Violation at e0351621 (virtual address 00000040), attempt to read from memory"
CMD:GDIHandles ATTR:used=1226 ATTR:load=12.26 ATTR:free=8774 CMD:CommitChargeMB ATTR:used=3891 ATTR:load=12.72 ATTR:free=26709
auModelDoc_c::GetActiveView;auModelView_c::GetViewHWnd;auModelView_c::GetXform;auModelView_c::GetTranslation2;auModelView_c::GetEyePoint;auModelView_c::GetScale;auModelView_c::GetVisibleBox;auModelDoc_c::GetActiveView;auModelView_c::GetViewHWnd;
ig9icd64:E0351621:00021621,ig9icd64:E03AE613:0007E613,ig9icd64:E048E81C:0015E81C,ig9icd64:E0806DD8:004D6DD8,ig9icd64:E0411AA1:000E1AA1,ig9icd64:E03BA7EA:0008A7EA,ig9icd64:E0343D54:00013D54,sldrglu:182BC7F5:0007C7F5,slduiu:480B4F4E:007E4F4E,sldgraphicsuiu:332A07D3:000507D3,sldgraphicsuiu:332A392C:0005392C,sldgraphicsuiu:3329F3A3:0004F3A3,sldgraphicsuiu:332AC566:0005C566,sldprtu:339AEE8B:0005EE8B,slduiu:47F91BDF:006C1BDF,mfc110u:154112CA:002512CA,sldappu:44E4D0E4:0013D0E4,mfc110u:15425E72:00265E72,mfc110u:15425884:00265884,sldappu:44E4D93F:0013D93F,slduiu:47F94D7A:006C4D7A,mfc110u:1542320A:0026320A,mfc110u:154235C4:002635C4,mfc110u:152DB995:0011B995,USER32:22A9B85D:0000B85D,USER32:22A9B40B:0000B40B,OPENGL32:F1D68E5D:00038E5D,USER32:22A9B85D:0000B85D,USER32:22A9B40B:0000B40B,COMCTL32:071AF0F5:0002F0F5,COMCTL32:071AEEC7:0002EEC7,sldanalysistoolsu:1AE4A25E:0003A25E;
"39d148ee-d863-4d5e-b3d0-6211717f8d7d"
"Access Violation at 203c3fb8 (virtual address 00000040), attempt to read from memory"
CMD:GDIHandles ATTR:used=1226 ATTR:load=12.26 ATTR:free=8774 CMD:CommitChargeMB ATTR:used=4059 ATTR:load=13.27 ATTR:free=26541
auModelDoc_c::GetActiveView;auModelView_c::GetViewHWnd;auModelView_c::GetXform;auModelView_c::GetTranslation2;auModelView_c::GetEyePoint;auModelView_c::GetScale;auModelView_c::GetVisibleBox;auModelDoc_c::GetActiveView;auModelView_c::GetViewHWnd;
KERNELBASE:203C3FB8:00013FB8,MSVCR110:1513DE25:0005DE25,ntdll:232741F3:000A41F3;
"UNLOAD_ADDIN" "BendSequenceSwu.dll" "" [0.00] 0
CMD:AppFinish ATTR:PageFileBytes=554827776 ATTR:PageFileBytesPeak=557789184 ATTR:PoolNonpagedBytes=198200 ATTR:PoolPagedBytes=3056536 ATTR:PrivateBytes=554827776 ATTR:VirtualBytes=37010317312 ATTR:VirtualBytesPeak=37021818880 ATTR:WorkingSet=821215232 ATTR:WorkingSetPeak=822308864 ATTR:AvailableReservesMask=7 ATTR:GDIHandlesTotal=10000 ATTR:GDIHandlesUsed=1201
689745, 822308864, 821186560, 3106008, 3054696, 199224, 198064, 554786816, 557789184, 554786816
1533582659
0
35
0
