solidworks 2010 sp3.1 hangs on startup on thinkpad w520 (and where is knowlegebase?)

Hi all,

First, while the tech support page suggests searching "knowlegebase" (the automated kind) I don't see any sign of one - where is it hidden?

Second, that problem, and finding no result while searching, leads me to ask this here:

Why does 64bit solidworks 2010 sp3 hang on first startup on my newly setup thinkpad w520 running win7 64bit with good updates?

(Or, more to the point, thoughts on how to fix this?)

thx

bmw

SolidworksGeneral