user is trying to save a sketch" save as" to PDF, they are getting a "pdf export: unhandled exception" error in Solid works.

user computer spec:

win 10 pro 64bit, i7-2700k cpu 3.50GHz with 32GB Ram

in the event viewer log said

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Faulting application name: sldworks.exe, version: 24.2.0.50, time stamp: 0x56bbb8c2

Faulting module name: sldpdfu.dll, version: 24.2.0.50, time stamp: 0x56bbc1fb

Exception code: 0xc0000005

Fault offset: 0x000000000009bd11

Faulting process id: 0x13cf0

Faulting application start time: 0x01d1b55d2ca9e780

Faulting application path: C:\Program Files\SOLIDWORKS Corp\SOLIDWORKS\sldworks.exe

Faulting module path: C:\Program Files\SOLIDWORKS Corp\SOLIDWORKS\sldpdfu.dll

Faulting package full name:

Faulting package-relative application ID:

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any suggestion will help !

thanks