user is trying to save a sketch" save as" to PDF, they are getting a "pdf export: unhandled exception" error in Solid works.
user computer spec:
win 10 pro 64bit, i7-2700k cpu 3.50GHz with 32GB Ram
in the event viewer log said
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Faulting application name: sldworks.exe, version: 24.2.0.50, time stamp: 0x56bbb8c2
Faulting module name: sldpdfu.dll, version: 24.2.0.50, time stamp: 0x56bbc1fb
Exception code: 0xc0000005
Fault offset: 0x000000000009bd11
Faulting process id: 0x13cf0
Faulting application start time: 0x01d1b55d2ca9e780
Faulting application path: C:\Program Files\SOLIDWORKS Corp\SOLIDWORKS\sldworks.exe
Faulting module path: C:\Program Files\SOLIDWORKS Corp\SOLIDWORKS\sldpdfu.dll
Faulting package full name:
Faulting package-relative application ID:
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any suggestion will help !
thanks
SolidworksGeneral