Request for License Deactivation Assistance – SOLIDWORKS 2022 Professional (Perpetual)

Hello,

I am a legitimate purchaser of a SOLIDWORKS 2022 Professional Perpetual License, and I am reaching out to seek assistance regarding a licensing issue caused by a sudden hardware failure.

Previously, the SSD on my mobile workstation experienced a critical Blue Screen of Death (BSOD) error, rendering the system completely unbootable. As a result, I was unable to perform the required software deactivation before replacing the faulty SSD. Following the SSD replacement, I have been completely locked out and unable to use my SOLIDWORKS 2022 Professional license.

I would like to ask the community and official support if anyone else has experienced this issue. Is it standard practice to be charged a fee just to deactivate a stuck license?

I have already obtained an official repair report from my laptop manufacturer detailing the hardware failure. However, despite sending multiple emails to SOLIDWORKS support since this issue first occurred back in 2022, I have yet to receive any response. My reseller at the time informed me that I would need to pay for all the lapsed subscription fees (subscription back-dating) just to get this resolved.

At this point, I am stuck. Should I keep waiting for a response from SOLIDWORKS, or is it realistic to just give up on using my legitimate SOLIDWORKS 2022 Professional perpetual license? I would highly appreciate your thoughts, advice, and opinions on this matter.

Thank you.