Preview tab not showing correct revision

Our current drawing template show the revision in the title block and the upper right hand corner. If I open the drawing from PDME into SW, the revisions all show correctly. If I print directly from the preview window, without opening the drawing, the revisions sometimes show incorrectly (as previous revision). Also, we have seen this issue lately with non SW users opening the drawings in e-drawings. Can anyone help with this?

thank you,

Luke

SolidworksSolidworks Pdm enterprise Pdm