Preview Pane not showing picture of part

Hello,

Currently I have a user with SolidWorks 2010 on Win 7 Pro x64. When the user open a directory within SolidWorks that contains files the image for the file does not show in the preview pane (see attached file).  Is this setting related to Windows 7 or SolidWorks?

Thanks,

Mazen

SolidworksGeneral