What does someone have to do to get something fixed

When 2017 beta came out we found a critical issue with the Pack & Go function in 2017

Someone had a brain fart & changed they way it ran when using pack & go on an assembly with multiple folder / sub folder structure

Because someone ran into the 256 character limit they re wrote the pack & go option

Now if you added an option to remove sub folders that would be fine

But considering some of us "USERS" who actually use the software have sub folders we are now screwed

Now considering this was identified very early in the release you think it would have been fixed in SP1, maybe SP2

But NO!

SP3 is here and this still hasn't been addressed

How is this possible?