It starts off fine after I enter my serial number but it stays on 0% on download and extract after jumping from 20% followed by "Download Problem    If the problem persists, a proxy server might be preventing the automatic downloads. Choose the option to download files manually instead. For more information on download errors, visit the Customer Portal." I try to download it manually & jumbled up information in chinese writing covers the webpage. I am using solid works 2014 student edition & want to find the place where I can download it manually online? My computer is also well able for the program.