My description pf a part in properties is deleted when I save a part as a DXF

Has anyone had an issue with your part description self deleting from a part? we have descriptions linked to our title block and when the part is opened or saved as a DXF the description on the part properties is gone. we have gone thru a install repair, changed sheet formats and drawing and part templates. i am trying to avoid unistall/reinstall for a third time this year.

is this a common response people get from support - "you need to re-install the software"

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