issue for download 2016 or 2017

ravikumara from Xodus group,

i need to download solidworks-2016, we had license for 2016 version, but now we changing our system, i need to install new machine, i tried to download from portal using my username, but it not allowing me to download, please solve this my problemss?

my ID, ravi.kumara@xodusgroup.com

SolidworksAdministration