Hello Everyone , 

One of our user is using a SOLIDWORKS Desktop license with Cloud Services. The connection was working previously with SOLIDWORKS 2026 SP1.0. However, after upgrading to SOLIDWORKS 2026 SP4.1, they are no longer able to connect to the 3DEXPERIENCE platform through the Task Pane and it's showing black screen.

Does anyone have any solution for this please reply us?