In SolidWorks Manage 2024, we have 2 instances of records vanishing from view amongst all permissions enabled/visible

We have a process that releases ECRs (Engineering Change Requests), and upon release are sent to 'another folder' that is seemingly nonexistent.

Actions:

  1. ECR 123 was in the released state. I did an administrator move in order to edit a field that was left blank
  2. Once in the final review state, I update the field (impact description)
  3. Saved, sent to next stage to release
  4. Pop up occured (new), stated that the ECR would be moved to a 'Program X' folder.
  5. Once released, I check the Program X folder as well as Program Y where its supposed to be
  6. ECR is completely gone. I checked permissions, subfolders, if I had filters on, ect. 

 

Some points that in my investigation I found that could have contributed. 

  1. Multiple disabled outputs at the transition stage where the error occured
  2. Use of 'Manage Stages (Administration Only)'

Has this happened to anyone else?