hello everyone, i have a problem with installing souldworks student edition 2024 sp1.0

i have been getting this massage every time i try to install it:
{Internal error: The Windows Installer for this product component did not run as expected: SourceDirInCodePage.

Contact Technical Support.}

i tried doing soo many thing for the past 3 days and i did a lot of thing i don't even know what they are and non worked.

i tried to contact the technical support but even their website is bugged and i got some errors.

is there anyway to fix this problem?