Just kidding about the “frustrating ME”

A co-worker is having troubles logging into SW discussion group. When he tries to log in the screen turns white then just sits there. I give him a tough time now by telling him that SW has banned him but believe me that is not or should not be the case. He has been a long time poster to SW Discussions and wishes to get back in ASAP. We went to several PCs and have the same issue. Is there something that can be done on SW’s end to allow him back in? What can we do to get him back into this forum?