Failed to connect to SolidWorks

Hi,

There is a self-made add-in for EPDM which works fine on our corporate PCs. It works on EPDM versions 2011-2013.

Our client has SW 2011 SP 5.0 and EPDM 2013 SP 3.0. Whenever he tries to use it an error kind of "Failed to connect to SolidWorks" appears.

I tried to simulate client's situation: installed SW2011 and EPDM 2013 with corresponding SPs. But no errors seem to appear.

Does anybody know what may cause an error "Failed to connect to SolidWorks" to appear?

SolidworksSolidworks Pdm enterprise Pdm