eDrawings error: "This file contains no display data, open in solidworks 98 or later....."

I have one user who is having an issue opening a specific part.  When he tries to open it he rrecieves the following error: This file contains no display data. Open the file in Solidworks98 or later and save with tesselation data:   Other users can open it just fine and have double checked that it is saved with tesselation data check.  Any thoughts?

SolidworksEdrawings