I have made the tree segments for the CSWP certification exam, all have been approved and the certificates sent to my email but i don't have the option to download the certificates in my solidworks certification website.

But when i open the tangix TesterPRO they appear with the message: "Prerequisites not met".

I approved the CSWA exam and have the certificate, and as far as i know this exam is the only prereq for the CSWP exams.

Someone know why the application is giving me this message and the certificates are not available in my profile in the certification website?

Note: i have made and approved the CSWA and CSWP (segment 1) sample tests also.