Background Downloader

Hi All,

Apologies if this is complete naivety but I'm a bit new to Solidworks support.

Solidworks does not appear to be updating on our machines any more. The background downloaded always reports there are no updates available even when we know they are.

I've grabbed the log from the machine I'm not sure if this points me in the right direction but just wondering if I could have some help please?

Thanks!

SolidworksGeneral