3DEXPERIENCE a nightmearm

I am very angry with 3Dexpeience. I have installed the 3Dexperienc approximately 40 times but can not get to soidworks. I am a fully paid up memeber of the experience thing. I did have it oppreational when i first started with solidworks for makers. but after a month it stoped working halfway through a design. For the last 2 weeks i have not managed to get solidworks back i have been through the loop of trying to install and getting no where. i cant find a 3dexperience help desk.  HELP