I have been at this all week.

In the 3DEXPERIENCE program, when I try to launch solidworks, I am forced to hit the UPDATE ALL ROLES button, at that point, I get:  

An incomplete installation has been found in this directory.You can restart the installation, or exit the installer and uninstall.

Depending on the underlying issue, restarting the installation may not work. In this case, you will need to uninstall the application.

I have tried deleting everything solidworks related, but this happens every time, dozens of times.  There does not appear to be any support for this issue.  Do any of you have any suggestions?  I am not an IT guy, so I am a little lost.