Can't access account/30 day trial

Hi @3T, I applied for the SolidWorks for Startup program last week and created a 3D experience account. I have the 3D experience platform as https://eu1-ds-iam.3dexperience.3ds.com Unfortunately I am unable to log in and view dashboard, private conversations etc. I just get stuck in a loop to update my profile so I am unable to view the status. I would also like to understand how to access the 30 day trial. Can you help? Many thanks.