Looking for some help on re-installing Delmia...

So I just started working for a company and my computer had Delmia V5-R62017 installed, and we upgraded it to R2021. When it was on 2017, It developed an issue where the software would not load. It will open, and then sit with a spinning circle for as long as you let it. We hoped that by un-installing and re-installing the newer version, it would fix this. It hasn't, and now it doesn't seem to recognize out license server. We've tried a bit of everything, many combinations of installing, un-installing, deleting, CCleaner, you name it. Is there anyone out there could lend me a hand?