Hello,

I came across an issue regarding the 3DOperations Viewer widget on Public Cloud.

For some users, the widget is not working when linked to MFN or MGA widgets.

The 3D model does not load.

We have tried to remove the widget, unlink and link back again, use different browser.

Weird thing is, that they don’t see the complete Preferences options of the app (see the picture bellow).

I was not able to discover why there is this difference in behaviour for these users.

They are all working on their own dashboard.

Any suggestions?