regarding the messege " Job failed

Dear CASTEP users,

Recently I am facing a new problem whiling running a job through a server gateway location. Whenever I submit my job very soon I get a error messege stating that " The job has failed. Download any reults generated so far? (Results files will be permanently removed from server) yes/no". This is happening for the last 20 days irrespective of the no of cpucores I am using. The total available cores is 16. I have checked by selecting 1,2, 3 etc upto 16 in the box Run in parallel on: () of 16 cores under the job control TAB in CASTEP but in every cases the error messege is showing up. I have also attached two screenshots related to this problem for better understanding.

Any Help on this matter is highly welcome,

Best regards

Koustuv