Can't get final structure and trajectory file after a forcite dynamics/geo opt/mech pro run,why?

Dear all MS users
I want to get mechnical properties, geometry optimization structure and some other results after forcite runnings. But after mech pro/dynamics/geo opt running, I can't get the .xsd and .xtd file, even the status.txt is empty. What's wrong?
My version is MS7.0
Hoping for help. And thank you all in advance

Best
Fang