the operation of Discovery studio software

Hello everyone, I have some trouble in the operation of Discover Studio software. I hope you can help me. So this is the interface that comes up during ligand preparation, and I'd like to know the solution, thank you very much.

Error: The operation failed - C:\Users\hp-pc\Documents\Discovery Studio\Results\PrepareLigands_2021_05_24_123409_554\Output\ERROR does not exist. at file line 6 in static function call Ope