I've installed BIOVIA Discovery Studio on several computers in the past, but this is a new issue I've encountered:

Steps to produce issue:

• I download and run BIOVIA_DS2024Client.exe
• During the installation of the BIOVIA License Pack 2024, the InstallShield Wizard triggers a popup window which states "The system cannot open the device or file specified.".
• The popup window has two options: Retry and Cancel.
• Clicking "Retry" just triggers the same popup window.
• Clicking "Cancel" and proceeding with the installation seems to go smoothly, but when launching the software after installing, a popup window states "BIOVIA Discovery Studio could not start because there is a licensing problem. Check that the application and BIOVIA License Pack are installed and configured correctly." Clicking on "More" reveals this detail: "Failed to load the module 'ls_license64_vs2017', version '': The system could not find the environment option that was entered."

Computer is running Windows 10.

Any help with this issue would be greatly appreciated.

Thanks in advance,

David