Where can i go for a reimbursement?

Where can i go for a reimbursement? I paid for the licence almost a month ago and couldn't use any feature from that time. I posted my problem on the community and someone told me he'd check on this 3 weeks AGO. no news from there even if I asked again. Now that my internship is done, I no longer need SW and any feature related to this. I paid for absolutely nothing and i'd like to get a reimbursement.

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