I’m facing an issue accessing the certifications included with my 3DEXPERIENCE CATIA for Students subscription.

My CATIA Student subscription is active, and CATIA is working properly. I can access Edu Space using the same 3DEXPERIENCE ID/email associated with my CATIA subscription.

The learning package in 3DEXPERIENCE CATIA Home states that three certifications are included, and the CATIA 3D Innovator – Associate certification is visible in my Edu Space account. However, when I click “Start Certification,” I get the following message:

“You do not have credits to launch the certification.”

The certification requires 2 credits, but it appears that no certification credits have been assigned to my account.

Has anyone faced this issue? Could someone please guide me on how to resolve it or how to get the certification credits assigned to my account?
Edu Certification