Unable to log on solidworks 3dexperience

Today I tried to log on to solidworks like I has been doing everyday. however today I got this message instead 

"The selected platform failed to check your installed version. To fix the situation, install online the available version or choose a compatible platform.

installed version

3DEXPERIENCE R2024x HotFix 0.7"

how can I install the above, I couldn't even log on. If any have any information about this please help me. I'm using this sofeware to help my daugther with her homework in collage.

thank you

Tim P

Edu SOLIDWORKS Makers