Hello everyone,

I'm looking for some assistance with installing SOLIDWORKS Design, which I purchased but have been unable to install or access.

Installation Issues

After launching the SOLIDWORKS Setup application as an administrator and extracting the installation files, I receive a message stating that a system restart is recommended. I performed a complete system reboot, but the same message appears when I relaunch the installer.

Since I had already restarted my computer, I selected Continue, entered my product key, and proceeded to the next screen. However, the installer only allows me to select and download a couple of products, including SOLIDWORKS Drawings. The SOLIDWORKS Design option, which is the product I paid for and should have access to, is greyed out and cannot be selected.

Troubleshooting Already Completed

I'm running a fully updated Windows 11 computer and have already attempted the following troubleshooting steps:

1. Performed a complete system restart.
2. Ran the installer and related applications as an administrator.
3. Searched for and uninstalled any existing SOLIDWORKS or 3DEXPERIENCE-related files and programs to eliminate potential conflicts from previous installations.
4. Relaunched the installer and repeated the installation process.
5. Confirmed that the SOLIDWORKS Design option remains greyed out and unavailable.

I'm particularly confused by the persistent restart recommendation because I have already rebooted my computer and removed any existing SOLIDWORKS-related installations that I could find.

Additional Account and Support Issues

In addition to the installation problem, I'm experiencing two other issues:

• No access to the 3DEXPERIENCE student platform: I paid for the student platform (veteran discount) but currently cannot access it. I'm unsure whether this is related to my installation issue or a separate account or licensing problem.
• Unable to submit a support request: I understand that I need to contact support to identify who my Value Added Reseller (VAR) is and determine the appropriate support channel. However, when I fill out the online support form, the page fails to load or proceed after I complete the required fields. As a result, I'm unable to submit the request in the first place.

What I'm Looking For

I'd appreciate any guidance on the following:

1. What could be causing the installer to repeatedly recommend a system restart, even after a full reboot and removal of previous installations?
2. Why would SOLIDWORKS Design be greyed out after entering my product key, and how can I resolve this?
3. Could my inability to access the 3DEXPERIENCE student platform be related to my licensing or installation issues?
4. Is there an alternative way to identify my VAR or contact technical support when the online support form will not work?

5. Is there any way to speak directly with a support representative over the phone?

    

I've attached screenshots of the errors and installation screens for reference. Hopefully, these will help clarify exactly what I'm encountering.

Thank you in advance for any assistance. I'm happy to provide additional information or run further diagnostics if needed.

 

NOTE: The correct product key was input; I removed it for security reasons (picture below)