Hello Support Team;
I have an active 3DEXPERIENCE ENGINEER for Students subscription.
My Order number is ORD447566616924, and the status is already delivered.
My order status is "Delivered," but I can't access the learning modules or student certifications included with my subscription.
Every learning module and certification displays the following message:
"Content is not accessible to you. Kindly contact your admin."
This issue affects the learning paths as well as certifications, including:
3DEXPERIENCE Mechanical Designer Associate
3DEXPERIENCE Structural Designer Associate
3DEXPERIENCE NC Prismatic Machine Programmer
3DEXPERIENCE Collaborative Business & Industry Innovator Associate
I purchased this student subscription to learn and earn these certifications, but I can't access any learning content or certification exams. Could you please check my account and help restore my access?
I would really appreciate your assistance.
Thank you.
