Hello 3DEXPERIENCE Support Team,

I have an active 3DEXPERIENCE ENGINEER for Students subscription.

Order ID: ORD432388967804

My order status is "Delivered", but I am unable to access both the learning modules and the student certifications included with my subscription.

Every learning module and certification displays the following message:

"Content is not accessible to you. Kindly contact your admin."

This issue affects the learning paths as well as certifications, including:

3DEXPERIENCE Mechanical Designer Associate

3DEXPERIENCE Structural Designer Associate

3DEXPERIENCE NC Prismatic Machine Programmer

3DEXPERIENCE Collaborative Business & Industry Innovator Associate

I purchased this student subscription to learn and earn these certifications, but I am currently unable to access any of the learning content or certification exams. Could you please check my account and help restore my access? Also, it is worth mentioning that when I try to enter the Student Support Webpage I am denied access with an error message stating that "You don't have access to this 3DEXPERIENCE Platform"

I would really appreciate your assistance.

Thank you.
Edu 3DEXPERIENCE ENGINEER