Dear 3DEXPERIENCE Edu Support Team,

I am currently learning through the 3DEXPERIENCE Student Edition learning path. Despite completing all the chapter content, I am unable to mark the chapter as completed. 

Also, the “Start Certification” option remains inaccessible, displaying the message “Content is not accessible to you. Kindly contact your admin.”

This issue is preventing me from proceeding to the certification exam. I kindly request you to look into this matter and resolve it at the earliest to ensure a smooth learning and certification experience for students.

I have attached the screenshots for your reference.

The first screenshot is the certification access issue.

The second screenshot shows the issue of marking the chapters as complete.

The third screenshot is regarding subscription details.

Please resolve the issues at the earliest.

Thank you for your assistance.